Yousef's CV
Yousef Alnuaimi
IT Service Desk Analyst | Network Administration
Profile summary
Accomplished IT Service Desk Analyst with 3 years of experience in technical support, system administration, and infrastructure maintenance. Resulted in expertise in network administration, process documentation, and IT service delivery across multiple organizational settings. Committed to resolving technical faults promptly and ensuring smooth communication and daily operations.
Career highlights
Technical Support: Delivered direct technical support for hardware, software, printers, and network issues while advancing through 5 roles in IT support.
System Administration: Monitored systems, executed root cause analysis, and resolved technical faults affecting office phone systems, local networks, and workstation software.
Process Documentation: Onboarded and trained new team members while developing procedural documentation and acting as the primary liaison between IT and users.
Infrastructure Maintenance: Installed new hardware technologies, executed server checks, and maintained system security to support internal operations and daily workflows.
Key skills
Professional experience
Operates within the IT department, providing technical service delivery to an internal user base exceeding 7,000 employees. Functions as the primary communication bridge between technical teams and staff members, overseeing technical onboarding, systems monitoring, and process documentation.
- Delivers direct technical support for hardware, software, printers, and network issues.
- Acts as the primary liaison between IT and users to coordinate timely problem resolution.
- Onboards and trains new team members while developing procedural documentation.
- Monitors systems and executes root cause analysis to implement process improvements.
Managed technical support functions for hotel staff, overseeing computer systems, local networks, and hardware infrastructure. Executed routine server checks, CCTV inspections, and software license resolutions.
- Provided direct technical assistance to hotel personnel to resolve operational IT issues.
- Maintained system security and supported the implementation of software updates.
Directed IT support operations within a call center environment, overseeing technical communication systems and software infrastructure to maintain operational continuity.
- Resolved technical faults affecting office phone systems, local networks, and workstation software.
- Installed new hardware technologies to support internal operations.
Handled computer systems, networks, and hardware infrastructure for hotel staff, addressing technical issues and supporting software updates.
- Executed server checks and CCTV inspections to maintain operational security.
- Resolved software license issues and assisted with general IT infrastructure setup.
- Resolved technical faults across telephone systems, networks, and software applications to sustain communication channels for staff and donors.
- Contributed to the rollout of new technological solutions aimed at streamlining daily operational workflows.
Projects
Designed an Android app to promote health and safety among HCT students and doctors by tracking and counting stair steps. The app features progress monitoring and goal setting to enhance physical activity and user engagement
Designed a three-tier web application utilizing AWS Academy Learner Lab - Foundation Services, aligning with the five pillars of a well-architected architecture to ensure reliability, security, high performance, and cost optimization.
Education
Security and Forensics
Languages
English · Professional
Arabic · Native